Skip to main content

FAQ

Questions About Your EVOLVh Order?
Email us anytime at hello@evolvh.com and our team will be happy to help.

Where is mybetterroots.com?
If you tried to visit mybetterroots.com and ended up here, you're in the right place. Our Better Roots site is currently undergoing updates, and in the meantime, you can shop Better Roots products right here.

Where can I see and use my reward points?

  • In your cart: When you open your cart, your rewards are already there. One tap applies as much as you can use on that order, up to 30% (10% during sales).

  • On the Rewards page: Or visit our Rewards page to choose how many points you'd like to use on your order. Create a code, then paste it at checkout.

  • Don't see your points? Every order automatically earns points tied to your email, even if you haven't created an account yet. Just sign in or create an account with the email you ordered with.

How do I access my subscription?
As we build a new experience for EVOLVh.com and mybetterroots.com, we've temporarily paused all subscriptions. We're sorry for the disruption and truly appreciate your patience. We'll notify you as soon as subscriptions are ready to resume, and you'll always remain fully in control. Subscriptions will never restart automatically.

Where is my Order History? 
We're in the middle of some exciting behind-the-scenes updates! While we migrate our site, some order history and account details may not be visible right now, but everything is safe, including your loyalty points. Have an order or subscription question? We've got you. Email us at hello@evolvh.com and we'll take care of it.

Why do I see Abrialta on my cc statement? 
Your credit card statement will show a charge from "Abrialta" rather than EVOLVh. This is expected — it's simply the name of our payment processor.

Is it Evolve, Evolv or EVOLVh?
EVOLVh, pronounced “evolve,” is the official spelling of our name. People often search for “Evolve hair products,” “Evolv shampoo” or “Evolvh,” and you’re in the right place: evolvh.com is the official EVOLVh site. Founded in 2009 by Boris Oak, who grew up helping in his mother’s salon, EVOLVh makes clean haircare that works. Other companies that use the names Evolve or Evolv are separate and not affiliated with EVOLVh.

Do you ship outside the US?
No. We currently ship within the US only. Outside the US, EVOLVh is sold by well.ca (Canada) and The Green Beauty Jungle Shop (ships worldwide). Free standard US shipping on orders of $75 and over (excluding taxes). Standard US shipping is $5.95 on orders of $0 to $50 and $8.95 on orders of $50.01 to $74.99. Orders are processed in 1–3 business days and typically arrive 1–7 business days after shipping. Full details: Shipping Policy.

What is your return policy?
If you're not satisfied with an EVOLVh product, we'll offer you a full refund within 90 days of purchase. Email hello@evolvh.com to start a return. Partial bundles or kits must be returned together, and products bought from other retailers aren't eligible. Wrong or damaged items: email hello@evolvh.com for a replacement. Full details: Refund Policy.